" The team at Finset, are FULLY prepared" - Kelly Nolan, Sales Director.
We would like to take this opportunity to outline what the team have put into place to make both you and your customers journey seamless;
For you, the dealer:
· Calls will still dial through to our office number, but our intelligent system then diverts all calls without delay through to staff mobiles, these mobiles will then all ring at the same time (this will avoid being left on hold)
· Our system allows us to transfer calls across to other members of the team’s mobiles seamlessly.
· Out going calls from staff mobiles show up with the Finset office number (to avoid any confusion over who is calling)
· Staff all have high powered laptops that they have been using in the office now at home. These laptops have all the software and access to the lenders that we require. This enables us to conduct business as normal.
· Staff can print, scan and forward emails as if they were in the office.
· Staff are all connected via video link and can liaise with each other uninterrupted.
· All files are on a secured shared drive and can be accessed by any member of the team
For your customers:
· They will assume they are calling into the office as normal
· All calls will be recorded to remain compliant and to avoid ambiguity
· When ringing in we can seamlessly transfer calls to other staff without having to redial.
· We can send customers documents and print off any proofs.
· All documentation will be filed onto our secured internal servers
· We will maintain a smooth customer journey through to vehicle ownership.
I am sorry that we are now all in this current position, but if we continue to all work together, we can get through this momentary difficult situation. If you have any queries or need any advice, please do not hesitate to contact a member of the team.
And finally, please be mindful of potential fraudsters that may try and take advantage of Covid measures now being implemented in all industries. The team are on alert and trained in what to look out for to protect your business, Finset and our panel of lenders.
From all of the team we wish you a positive last quarter of the year.
Yours Faithfully,
Charlie Weeks
CEO
A Representative HP Example: borrowing £10,000 over 60 Months with a representative of 14.4% APR, an annual interest rate of 14.4% (fixed) and a deposit of £0.00, the amount payable would be 59 repayments of £230.25 per month, with one final repayment of £240.25 (which includes the option to purchase fee of £10.00), with a total cost of credit of £3,814.81 and a total amount payable of £13,824.81.Finset Finance is a broker, not a lender. This means that we may offer different rates and the above is for illustrative purposes only and is not a quote or an offer of finance.
